FAQ

The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct. We are not responsible for goods delivered to the wrong address input at the time of ordering. If you happen to notice that you entered the wrong address, you can email us at customerservice@aloeblaque.com with the correct shipping address before your order is processed. Once shipped, we will not be responsible for the wrong address.

If a package is returned to Aloe Blaque due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost as well as the additional delivery cost. Aloe Blaque is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. No refunds will be provided if any part of the address is incorrect.

Do I have to be natural to use your products?

No. We are advocates of healthy hair however our products work great on chemically processed hair too.

What if I receive damaged or an incorrect product?

Please email to us at customerservice@aloeblaque.com and we will be able to assist you.

What if my package was lost or stolen?

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package. If not, then the receiver would need to contact the carrier to schedule a pick up at the holding facility.

Aloe Blaque is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Aloe Blaque will confirm delivery to the provided address, date of delivery, tracking and shipping carrier information for the customer to investigate.

Do you ship outside of the United States?

At this time we do not.

How long will it take for my order to arrive?

Please allow up to 72 business hours for your order to be processed. USPS Ground orders arrive within 3 – 5 business days after your order has been processed.